Sending multiple passcodes at once lets you use those passcodes to authenticate multiple times when you may not have cellular service. The number of SMS passcodes sent in one batch is defined by your administrator (ten maximum). The Duo Prompt's status bar indicates the passcodes were sent to your phone. To have Duo text you a batch of passcodes click the Text me new codes button after clicking Enter a Passcode (or type "sms" in the "second password" field). You can authenticate using a passcode texted to your phone. The Duo Prompt's status bar also tells you how to approve the request over the phone. The status bar at the bottom of the Duo Prompt updates at each step of the process.Īnswer the call and listen to the instructions to authenticate. Phone CallĬlick the Call Me button on the Duo Prompt (or type "phone" in the "second password" field if you don't see Duo's interactive prompt) and Duo will call your phone. Use Any Cell Phone or Landline with the Traditional Duo Promptĭuo works with all cell phones and landlines by supporting authentication via phone call and SMS passcodes. Has your organization enabled the new Universal Prompt experience? See the Universal Prompt guide for more information and instructions.
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